Personal Crisis

How to Access Help

 

If you are having a personal crisis, please know that you are not alone and there are many individuals and resources that can help. If your health or safety, or that of someone else, is at risk, please call 911 or seek medical attention immediately.

 

Support Services

 

Please do not hesitate to contact your professional associations (as appropriate) or your Student Affairs or Wellness Centre at your respective academic institution.

 

St. Michael’s Hospital is proud to have a team of individuals who are on site to support all learners navigate challenging educational situations. If you are experiencing issues with your placement, the hospital, faculty/staff or another student, or have experienced any form of discrimination, harassment, and violence, we can help. Our Students Matter  Process offers learners the support and resources to address any issues brought forward.

 

For more information on our Students Matter  Process, click here.

 

Please feel free to contact any of our team members and the Student Centre @ (416) 864-6060 ext. 5700 should you need any support. Our hours are Monday-Friday from 8:00AM-4:00PM (until 3:30PM on Fridays).

 

Sasha Miles, MED, RD

Director, Clinical and Integrated Education

Sasha.Miles@unityhealth.to

Molly Zirkle, MD

Director, FitzGerald Academy

Molly.Zirkle@unityhealth.to

Dragana Markovic

Manager, Student Centre

Dragana.Markovic@unityhealth.to

Karl Iglar, MD

Director, PostGraduate Medical Education

Karl.Iglar@unityhealth.to

Aimee Hindle, RT

Manager, Academic Affairs

Aimee.Hindle@unityhealth.to

Vanessa Durante, MN

Manager, Corporate Nursing Education

Vanessa.Durante@unityhealth.to

Sonya Surbek

Education Coordinator, FitzGerald Academy

Sonya.Surbek@unityhealth.to

Carlos Mengual

Education Coordinator, Health Disciplines

Carlos.Mengual@unityhealth.to

Cindy Chiu

Education Coordinator, Nursing

Cindy.Chiu@unityhealth.to

Lars Fonteyne

Education Coordinator, FitzGerald Academy

Lars.Fonteyne@unityhealth.to

Aaron Calano

Education Coordinator, PostGraduate Medical Education

Aaron.Calano@unityhealth.to

Wallace Dakwa

Systems Coordinator, Student Centre

DakwaW@smh.ca

Student Mistreatment

We are committed to providing an environment that is free from discrimination, harassment, and violence for everyone, including students. Our team is here to listen, support, and guide those who have experienced or witnessed such incidents through our Students Matter  Process.

 

Based on the Ontario Human Rights Code and Ontario Occupational Health and Safety ActWorkplace Harassment  is defined as “Engaging in a course of vexatious comment or conduct against a worker in a workplace that is known or ought reasonably to be known to be unwelcome or workplace sexual harassment.”  Some examples are offensive or intimidating comments or jokes and bullying or aggressive behaviour.

 

If your health and safety or that of someone else’s is at risk, please call 911 or seek medical attention right away.

 

Feel free to contact any members of the Student Centre for any issues and concerns you may have.

 

Sasha Miles, MED, RD

Director, Clinical and Integrated Education

Sasha.Miles@unityhealth.to

Molly Zirkle, MD

Director, FitzGerald Academy

Molly.Zirkle@unityhealth.to

Karl Iglar, MD

Director, Postgraduate Medical Education

Karl.Iglar@unityhealth.to

Dragana Markovic

Manager, Student Centre

Dragana.Markovic@unityhealth.to

Aimee Hindle, RT

Manager, Academic Affairs

Aimee.Hindle@unityhealth.to

Vanessa Durante, MN

Manager, Corporate Nursing Education

Vanessa.Durante@unityhealth.to

Wallace Dakwa

Systems Coordinator, Student Centre

Wallace.Dakwa@unityhealth.to

Sonya Surbek

Education Coordinator, FitzGerald Academy

Sonya.Surbek@unityhealth.to

Carlos Mengual

Education Coordinator, Health Disciplines

Carlos.Mengual@unityhealth.to

Cindy Chiu

Education Coordinator, Nursing

Cindy.Chiu@unityhealth.to

Lars Fonteyne

Education Coordinator, FitzGerald Academy

Lars.Fonteyne@unityhealth.to

Aaron Calano

Education Coordinator, FitzGerald Academy

Aaron.Calano@unityhealth.to

Wellness Resources for Residents and Clinical Fellows

We believe that to provide excellent patient care you must first take care of yourself. There are many available resources at St. Michael’s Hospital and University of Toronto available to you.

 

Crisis Text Line
  • Text 686868
  • www.crisistextline.ca
  • Crisis Text Line is free, 24/7 support for those in crisis. Text 686868 from anywhere in Canada to text with a trained Crisis Counselor. Crisis Text Line trains volunteers to support people in crisis.

 

2-1-1 Toronto

Free and confidential service that provides 24/7 access to a variety of resources including support services for medical crisis, mental health and addictions among others.

 

Office of Resident Wellness, PGME

The Office of Resident Wellness offers short-term counseling and referral services for currently training Residents and Fellows. This confidential service is free of charge to all trainees.
phone: 416-946-3074
email: pgwellness@utoronto.ca

 

PARO Distress Helpline

24-Hour Hotline: 1-866-HELP-DOC (1-866-435-7362).
This resource is also available online at http://www.myparo.ca/helpline

 

Physician Health Program OMA

A confidential service providing assistance on issues, such as stress, burnout, mental health, and substance use issues, to both physicians and their families. They offer expedited referrals to third party providers with expertise in physician health. Please visit http://php.oma.org/ for more information or call 1-800-851-6606.
Confidential help line: 1-800-851-6606

 

Corporate Health at St. Michael’s Hospital

416-864-6060 x5013

 

ePhysicianHealth

ePhysicianHealth.com is the world’s first comprehensive, online physician health and wellness resource designed to help physicians and physicians-in-training become resilient in their professional and personal lives.

 

CMA Physician Health & Wellness Centre

The CMA Physician Health & Wellness Centre provides leadership, education, and research to keep Canadian physicians healthy.

 

CAIR E-Library

The E-Library is a comprehensive repository of documents about CAIR and resident issues. It is also an online resource centre for information about CAIR’s stakeholders and other key organizations involved in health care in Canada and around the world.

 

FeelingBetterNow®

The FeelingBetterNow® website is a collaborative mental health care program designed to help individuals identify emotional and mental health issues as early as possible. feelingbetternow.com is completely confidential and anonymous.

 

Free Online Cognitive Behavioural Therapy Sites Offering Interactive Sessions

livinglifetothefull.com
moodgym.com.au
ecouch.anu.edu.au
depressioncenter.net
paniccenter.net

 

Free Cognitive Behavioural Therapy Workbooks

Go to www.comh.ca/selfcare and click on Self Care.
Workbooks include:

 

  • Positive Coping with Health Conditions
  • Antidepressant Skills
  • Coping with Suicidal Thoughts
  • Hope and Healing: A Practical Guide for Survivors of Suicide

 

Injuries

All residents are to report any injury, unsafe work practice or condition that occurs while working to their immediate supervisor and document it on the hospital’s online Safety and Learning System.

 

The Safety and Learning System is located on the desktop on most hospital PC’s. Once logged into the system, your username and password will be the same as your hospital network credentials. If you have trouble logging in, please contact the Helpdesk at Ext. 5751.

 

For those unfamiliar with the system, an online tutorial can be found on the intranet by following these steps:

 

  • Go to the Safety and Learning System training page and sign in using your SMH email address and unique password.

 

If you are injured, you should also visit Corporate Health and Safety Services (CHSS) to be assessed by the occupational health nurse (OHN).

 

  • Located on 2 SHUTER

  • Early assessment and documentation by the OHN will help to ensure you receive proper care and they can work collaboratively with you to prevent recurrence.

What To Do In Case of Blood and Body Fluid Exposure

Significant exposure to blood and certain other body fluids can result in transmission of viruses such as Hepatitis B, Hepatitis C and HIV. Your risk of infection depends on several factors including how you were exposed and whether the person whose blood you were exposed to has these infections. If you experience exposure to blood and bodily fluids please to to Corporate Health and Safety Services at 2 Shuter. They are open Monday – Friday, 7 am – 4 pm, Extension 5013.

 

If Corporate Health and Safety Services is closed, please go to the Emergency Department.

Dosimeters

About dosimeters

The Ministry of Labour requires that all healthcare workers including residents who are in an area where x-ray and/or nuclear equipment is utilized must wear TLD (Thermoluminescent Dosimeter) badges (dosimeter badges) to measure radiation exposure.

A dosimeter will be ordered on your behalf, and we want to have your dosimeter ready for you on the first day of your rotation. In order to support your health and safety, please read the following carefully.

 

How to obtain a dosimeter badge

The St. Michael’s Student Centre will contact you for any information needed to complete the application for a dosimeter badge on your behalf. PARO supports the hospital in this endeavor, and accordingly asks its members to reply in a timely fashion. If you are rotating at St. Michael’s and have not received an email requiring you to provide this information, please email markovicd@smh.ca

 

Mandatory X-Ray Safety Course

Residents and fellows must complete education to enhance knowledge and competence on the use of dosimeters. The following link is to a X-Ray safety course (please select user type as MEDICAL and then BASIC OH&S) http://www.xrayfocus.info/

 

How to use a dosimeter badge

Dosimeter Usage PDF

Dosimeter Pick-up and Return

Pick-up, use and return of the TLD devices is the responsibility of the resident. The hospital has established convenient locations for the devices, which are near the area in which you will be using them. You will be contacted prior to your start date with this information. Devices must be returned to the designated location at the end of your rotation, and/or at the designated quarterly exchange date, whichever comes first.

 

For Residents who are pregnant

The acceptable limit of radiation exposure during pregnancy is lower, and different dosimeters must be worn. Please let the Student Centre know if you are pregnant in order to ensure that the correct device is ordered on your behalf.

 

For additional information on the National Dose Registry please see:

http://www.hc-sc.gc.ca/ewh-semt/occup-travail/radiation/regist/index-eng.php

Clothing Guidelines

Policy Statement

St. Michael’s Hospital has an expectation that all employees, volunteers, students and physicians will maintain a professional, well groomed appearance at work in accordance with safety standards and a professional image. There is a business casual dress code in the Hospital; however, all clothing and grooming should contribute to a positive impression of the Hospital. Professional conduct, in accordance with the Code of Conduct, is required at all times in the Hospital. This includes treating patients and co-workers with respect and professionalism.
If employees are not suitably dressed, an employee’s manager may ask the employee to go home to change clothing and return to work with loss of pay for time absent from work.

 

 

Safe footwear in Clinical Areas

Safe footwear for clinical areas must fasten securely to the front and back of the foot and have a wide-based low-profile heel and non-slip sole.  Safe footwear will offer protection from the potential risk of biological or chemical hazards through closed toes and heels and have no holes or perforations.  Shoes must be able to be disinfected, e.g. shoes made from leather or rubber materials etc.  Shoes containing mesh material is not considered to offer sufficient protection from blood or bodily fluid or chemical exposures therefore they cannot be worn.